All Catalogs

Updated 2013-14 Undergraduate and Graduate Catalog

PDF of Technological Studies-also see TADT/TADD Courses

Technological Studies-also see TADT/TADD Courses

All Technological Studies-also see TADT/TADD Courses

IT 4879 Service Process Design and Improvement (3 credits)

The design and improvement of work processes in the service industries and in the service functions of manufacturing organizations. Topics include, but are not limited to, the tools and techniques required for designing, setting up, and managing service systems; improving service quality; the impacts of technology on service management; managing nonprofit service organizations; services strategies; and the positioning and marketing of services. Prerequisites: IT 3267, IT 3879, and IT 3897.
Common Course Outline