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2014-2015 Undergraduate and Graduate Catalog

PDF of Technology, Art and Design -Technology Courses

Technology, Art and Design -Technology Courses

All Technology, Art and Design -Technology Courses

TADT 4879 Service Process Design and Improvement (4 credits)

The design and improvement of work processes in the service industries and in the service functions of manufacturing organizations. Topics include, but are not limited to, the tools and techniques required for designing, setting up, and managing service systems; improving service quality; the impacts of technology on service management; managing nonprofit service organizations; services strategies; and the positioning and marketing of services. Prerequisite(s): Junior status or consent of instructor.
Common Course Outline