Student Complaint Process

Pursuant to the United States Department of Education’s Program Integrity Rule, institutions providing online education are required to provide all prospective and current students contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.

Types of complaints

BSU recognizes that there are potentially many kinds of complaints, and has addressed these possibilities on the Student Complaints web page. Please check this resource first.

Steps to file a complaint as a distance learner
  1. Please review the Student Complaints and Grievances Policy posted here. We encourage you to seek resolution to any concerns by discussing them informally with a faculty or staff member at the University.
  2. If a complaint cannot be handled informally, you are encouraged to use our University’s complaint process, as outlined in the policy and web page linked above.
  3. If a complaint cannot be resolved at the University level, you may contact the State Portal Entity for Minnesota, listed on this NC-SARA web page.
  4. If you live outside of Minnesota, you may file a formal complaint with your home state authorizing agency after exhausting the avenues above, by using the state-specific contact links below.
If you are a distance learner living outside of Minnesota and you have a complaint, click your state to be connected to the agency you should contact.

(alternatively, check this chart for more details and instructions)

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas:Contact information for student complaints; Rules governing student complaints
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming