JOURNAL ISSUE 2
1999/2000

table of contents | abstracts

Collaboration and Case Management in Social Services
Mari-Anne Zahl

ABSTRACT
Cooperation and coordination are politically correct terms. They can occur at either organizational or case levels. An example of a public social service cluster surrounding nineteen year old women with multiple agencies illustrates the difficulty of case coordination. The involvement of a number of workers is, in itself, neither effective nor a guarantee of quality care.

This paper is based on a research project focusing on case problem definition, cooperation, and coordination presented at Social Welfare Departments. Definitions of the terms "cooperation, coordination and collaboration" are overlapping, ambiguous, and context related. However, they are frequently used in relation to the helping professions, where they appear to be presented both as ends and means. These taken-for-granted terms are of theoretical interest to organizations, professionals, clients, and their environments.

Copyright for the I.U.C. / B.S.U. Journal of Social Work Theory and Practice is owned by the Social Work Program, Department of Social Relations and Services, Bemidji State University, Bemidji, Minnesota, USA. One copy may be made (printed) for personal use; teachers may make multiple copies for student use if the copies are made available to students without charge. Permission must be secured from the editors for sale of any copies of articles or for any commercial use of the material published in the Journal.

2001 Copyright BSU/IUC Journal of Social Work Theory & Practice