Location:
Memorial Hall 11
Office Hours: 7:30 a.m. - 4:30 p.m. Monday - Friday
Phone: 218-755-3777
email: helpdesk@bemidjistate.edu
When you call or email the Help Desk, please include the following information:
- First and Last Names
- Department and Phone Number
- Type of computer you are calling about (platform and whether it is a laptop or desktop)
- Detailed information about problem or error messages
The person answering the phone or your email will log your problem into our Support Database and try to answer your question. If the problem is not resolved immediately, it will be escalated to the appropriate technician.
If you call or email a second time regarding the same problem, be sure to mention that you already contacted the Help Desk with a support request. That allows us to update a current problem ticket instead of opening a second one.
Related Links
Online Documents & Tutorials for Faculty & Staff
Documents relating to Faculty and Staff topics.
ZENworks for Desktops
Remote support software overview, Remote services and procedures
eLearning Technical Help
Login instructions, Computer Requirments, Connection Problems, Contact Info, ...
Public Computing Labs Online Guide
FAQs, Usage Policies, Software Applications, Connecting to the Internet, ...
Responsible and Secure Computing
Virus and Spam Filtering, Adware & Spyware, Critical Updates, ...
Technical Support Staff
Meet the friendly training and support staff at BSU Computer Support. We are here to answer your questions and provide training sessions on a variety of software applications.
