Help Desk
Deputy Hall 161
Phone: (218)755-3777
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Student Services
studenthelp@bemidjistate.edu
Faculty & Staff Services
helpdesk@bemidjistate.edu
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Q) What does "synchronized to the server / storage area network (SAN)" mean?
A) For Windows users, all data in the My Documents or Documents folder is automatically backed up to server / storage area network with a number of fault tolerant features (redundant drive arrays, controllers, etc.). If your hard disk fails, a copy of your data will be able to be restored from the server / SAN.
Q) Why are we moving from GroupWise to Exchange?
There are several key reasons behind this change.
1) Novell has been losing marketshare for a decade and the future of the GroupWise product is in question.
2) A large number of MnSCU institutions have already made this change, and the Office of the Chancellor is currently working on a project to move from GroupWise to Exchange as well.
3) Moving from a mixed Microsoft and Novell server environment to a Microsoft-only environment will, in the longer term, simplify support and reduce costs
Can I purchase my current laptop?
A )
No. The State of MN has regulations that prevent us from selling computers to specific individuals. In addition to that, we plan to use these to upgrade the laptops currently being used by Graduate Assistants, Adjunct faculty, etc.
What will happen to the laptops that we are turning in?
A )
They will be redistributed as needed throughout the University giving highest priority to instructional purposes. Teaching Graduate Assistants, Adjunct faculty and Fixed-Term faculty who are not eligible for the laptop program will be given preference.
How long will you keep the laptop I’m turning in? If I forget to move some files, how long will I be able to get access to my laptop?
A )
We will store your laptop, or an exact image of the hard drive, for six weeks from the time you turn it in.
I need access to a floppy drive. What should I do?
A )
If you need access to a floppy drive on a regular basis, you may want to purchase a USB floppy drive. For occasional use we recommend that your department purchase one or two to share. You should also consider moving your files from floppy disks other media such as CDs.
Where can I get prices and ordering information on accessories for my new laptop?
A )
We will provide that information during the Orientation and Upgrade Sessions. The information can also be found by contacting Michelle Ladig.
Can I upgrade or repair my laptop on my own?
A )
No, do not open the case to do any upgrades or repairs on your own. Computer Support has trained professionals to take care of repairs and upgrades for you. They also know what could cause a warranty to become null and void.
Can I keep my current laptop carrying case?
A )
Yes. If you prefer the carrying case that you currently have, you can keep it instead of taking one of the new cases. You can let us know when you attend the Orientation and Upgrade Session.