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Residence Hall - Frequently Asked Questions

Network/Computer Information

Q )

How do I connect to the network?

A )

To secure your computer we strongly recommend following these instructions carefully to avoid problems. Assistance will be available during move–in week or contact the Student HelpDesk.



Q )

Should I bring a network cable to connect my computer?

A )

Yes, you will need a Category 5 Ethernet cable.



Q )

What are the minimum requirements for my computer to work on campus?

A )

The Requirements for a computer on the network are listed under Hardware & Software.



Q )

What else should I bring for my computer?

A )

We recommend that you bring any original CD’s that came with your computer in the event that the operating system, software or hardware needs to be reinstalled.



Security (Responsible Computing)

Q )

What should I do before connecting my computer to the BSU network?

A )

You must follow these steps before connecting your computer to the campus network to avoid problems or virus infection.



Q )

What if I already have antivirus software on my computer?

A )

When you arrive on campus we highly recommend using a well-known antivirus software. Microsoft Security Essentials is a free to use software and can be found here



Q )

What will happen if I do not secure my computer as recommended by BSU?

A )

If inappropriate network activity is observed by our Network Manager, your computer will be placed in the quarantine network and necessary steps will need to be taken before being allowed to reconnect to the campus network. This may require reformatting your computer so be sure to have the original CD’s that came with your computer.



Q )

Are there any policies I should know about?

A )

See Acceptable Use Policies.



Other Information

Q )

Is an email account provided by BSU?

A )

Yes, an email account is automatically created when you register for classes. It shall be the responsibility of each student to monitor the University assigned e–mail account for communications from the University.



Q )

Should I bring my own printer to campus?

A )

You may bring your own printer or print to the residence hall front desk printer.



Q )

How do I backup my files?

A )

We recommend using a USB flash drive to store or transfer files from one computer to another. You may also burn a CD. Always keep a backup of your files in the event your computer needs to be reformatted due to a virus or malware activity.



Q )

What happens if my computer breaks while I’m on campus?

A )

If your computer is covered by a manufacturer’s warranty, we recommend contacting the manufacturer for repairs. We recommend that you bring any original CD’s that came with your computer in the event that the operating system, software or hardware needs to be reinstalled. We will provide as much assistance as possible and provide local referrals if further repair is necessary.



Q )

What about spyware?

A )

There are many antiviruses software that have spyware detection/prevention built in. We recommend the use of Microsoft Security Essentials



Getting Help

Q )

Will there be assistance available during move–in week if I have questions or problems connecting to the network?

A )

Yes, ITS Tech Support Staff will be available to assist you.



Q )

Where do I call for help?

A )

Call the Student Help Desk. We provide telephone and walk–in support and assistance connecting to the BSU network. However, because student computers are not the property of BSU, we cannot provide hands-on support. If your computer is covered by a manufacturer’s warranty, we recommend contacting the manufacturer for repairs. We recommend that you bring any original CD’s that came with your computer in the event that the operating system, software or hardware needs to be reinstalled. We will provide as much assistance as possible and provide local referrals if further repair is necessary.