Help Desk
Memorial Hall 11
Phone: (218)755-3777
Submit a Help Ticket >
Student Services
studenthelp@bemidjistate.edu
Faculty & Staff Services
helpdesk@bemidjistate.edu
How do I connect to the network?
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To secure your computer we strongly recommend following these instructions carefully to avoid problems. Assistance will be available during move–in week or contact the Student HelpDesk.
Should I bring a network cable to connect my computer?
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Yes, bring a Category 5 Ethernet cable if you have one. You may also purchase one from the BSU computer store on campus.
What are the minimum requirements for my computer to work on campus?
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The Requirements for a computer on the network are listed under Hardware & Software.
Can I buy a new computer and/or software at BSU?
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The BSU Computer Store sells Apple computers, Dell computers, iPods, accessories and software at a discount to students. For more information visit the BSU Computer Store.
What else should I bring for my computer?
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We recommend that you bring any original CD’s that came with your computer in the event that the operating system, software or hardware needs to be reinstalled.
What should I do before connecting my computer to the BSU network?
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You must follow these steps before connecting your computer to the campus network to avoid problems or virus infection.
Can I connect my computer before I arrive?
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No, you must be on campus to connect to the network.
Is antivirus software available through BSU?
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BSU provides Symantec AntiVirus software at no charge to all students. You must go to the BSU portal to download the installer. If you have problems contact the student help desk.
What if I already have antivirus software on my computer?
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When you arrive on campus we highly recommend uninstalling any antivirus software you already have and install the Symantec AntiVirus software provided by BSU. Be sure to follow the necessary steps to connect to the campus network.
What will happen if I do not secure my computer as recommended by BSU?
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If inappropriate network activity is observed by our Network Manager, your computer will be placed in the quarantine network and necessary steps will need to be taken before being allowed to reconnect to the campus network. This may require reformatting your computer so be sure to have the original CD’s that came with your computer.
Is an email account provided by BSU?
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Yes, an email account is automatically created when you register for classes. It shall be the responsibility of each student to monitor the University assigned e–mail account for communications from the University.
Should I bring my own printer to campus?
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You may bring your own printer or print to the residence hall front desk printer.
How do I backup my files?
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We recommend using a USB flash drive to store or transfer files from one computer to another. You may also burn a CD. Always keep a backup of your files in the event your computer needs to be reformatted due to a virus or malware activity.
What happens if my computer breaks while I’m on campus?
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If your computer is covered by a manufacturer’s warranty, we recommend contacting the manufacturer for repairs. We recommend that you bring any original CD’s that came with your computer in the event that the operating system, software or hardware needs to be reinstalled. We will provide as much assistance as possible and provide local referrals if further repair is necessary.
What about spyware?
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The Symantec AntiVirus software offered free of charge to BSU students has a built in spyware scanner that should be used.
Will there be assistance available during move–in week if I have questions or problems connecting to the network?
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Yes, ITS Tech Support Staff will be available to assist you.
Where do I call for help?
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Call the Student Help Desk. We provide telephone and walk–in support and assistance connecting to the BSU network. However, because student computers are not the property of BSU, we cannot provide hands-on support. If your computer is covered by a manufacturer’s warranty, we recommend contacting the manufacturer for repairs. We recommend that you bring any original CD’s that came with your computer in the event that the operating system, software or hardware needs to be reinstalled. We will provide as much assistance as possible and provide local referrals if further repair is necessary.