Telephone FAQ's

Can I access my voicemail remotely?

Yes. Call 755-2111. Enter your 4 digit extension and Press *. Enter your passcode.

Can I look up numbers for other people that have a Mitel phone?

Yes. Press Phone Book, enter the first few letters of their last name, and then Lookup.

How do I edit the labels on my keys?

Press: The blue-grey button with the picture of a phone on it.

Settings
Programmable Keys The key you want to edit Edit Label
OK
Save
Close
Close

**Please note! This does not change the function of the key, only the label.

Can I have a key reprogrammed so it performs a different function?

Yes. You must submit your request using the Telephone Help Form.

How do I program a speed call on my phone?

Press: The blue-grey button with the picture of a phone on it.

Settings
Programmable Keys
The key you want to program
Speed Call
Edit Label (enter the label)
Save
Edit Number (enter the number**remember a 9 for outside lines) Save
Save
Close
Close

**Please note! Adding a key does not mean the feature will be active on your phone. Many features will require additional programming by Paul Bunyan Communications.

Can I adjust the ringer on my phone?

Yes. You can adjust the volume by pressing the up and down arrow keys while the phone is ringing. You can also adjust the pitch and volume by pressing:

Superkey
No, No, No, No, No, No,
Ring Adjust
Ringer Pitch (use up and down arrows) Next
Ringer Vol (use up and own arrows) Next
Cancel
Cancel

Why do I hear ringing when I try to answer someone else’s line?

Either you are pressing the key before you pick up the handset or the key is programmed as a speed call only. The key must be a DSS key. If you need to be able to answer someone else’s line, THEY must request that using the Telephone Help Form.

Will I be charged for programming requests?

Occasional and reasonable programming requests will not incur a charge. However, excessive, repeated and unnecessary programming costs may be charged back to the department.

Can I move my phone?

Yes, you can. HOWEVER, due to 911 reporting requirements, you MUST report the location change on the Telephone Help Form. If you do not report the change, emergency responders will report to the wrong location in the event of an emergency. If you are moving offices, remember to also update your Human Resource records.

How do I activate a new line?

Complete a PO using the info below:

Vendor #: 0000205556-001
Line Item 1: Activation of new VoIP phone line $10.00
- **Contact mbock@bemidjistate.edu to obtain a phone number.
- **Include the phone number and location of the new line.
- **Include the name and department of the person using the line.
- **Include a contact person’s name and phone number.
Cost Center Details: Use object code 2090.
Memo: "Pricing per contract."

*Monthly line price for VOIP line: $8.70

*Monthly line price for analog line: $9.50

How do I order a cordless handset or headset or a conference module?

Complete a PO using the info below:

Vendor #: 0000205556-001
- Line Item 1: Mitel cordless handset $176.41 /Catalog #: 50005711
- Mitel cordless headset $254.15 /Catalog #: 50005712
- Mitel 5310 IP conference unit $299.00 /Catalog #: 50004459 (Order both the conference unit and module)
- IP conference module $89.70 /Catalog #50005321
- **Include the phone number and location of the phone they are for.
- **Include a contact person’s name and phone number.
Line Item 2: Installation $37.50
Cost Center Details: Use object code 3002 for the accessory, 2090 for installation. Memo: "Pricing per contract."

How do I hook up my phone?

Mitel VoIP phones plug directly into a network jack. They must be plugged in first. They cannot be plugged into a switch or hub. Your computer or switch plug into the back of the phone in the port with “PC” next to it. If you cannot get your phone to work, contact the Help Desk at ext. 3777.

Who do I call if my network jack is broken?

Contact the Helpdesk at extension 3777.

Information Technology Services