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Blocks to Borrower Accounts due to Long Overdue ("Billed") Items

What is the new policy?

The new policy states that items you have checked out which become long overdue (“billed”), will result in your library borrowing privileges being suspended (“blocked”), until such time as either:
1)    You bring back the item/s to the library, or
2)    You pay the replacement fee for the item/s

Prompt return of the item/s in question will result in the replacement cost being cleared from your account, and your borrowing privileges being reinstated.
 

How does it differ from the old policy?


In the old policy, if you had long overdue or “billed” items, you were charged a replacement fee for each item, as well as a $10 non-refundable processing fee; however, your library privileges were still active.  In the new policy, the $10 processing fee is no longer being charged.  Your borrowing privileges are suspended until you pay the replacement cost for the material, or you return the material.


Why is it being implemented?


The policy is being implemented in order to streamline processing and handling of long overdue items.  While the Library does not enjoy imposing penalties and fines, the policy change is seen as a necessary step to improve access to the collection for all users and to help contain costs.


When did this policy go into effect?


The policy was enacted at the beginning of Fall semester 2011.  The Library stopped charging the $10 processing fee in May.


What happened to the $10 non-refundable processing fee?

As of May 2011, that fee is no longer being charged against patron accounts.


What kinds of library materials does the new policy apply to?

The policy applies to all physical library materials that can be checked out.


Are all my library privileges suspended, or just my borrowing privileges?


No, just borrowing privileges.  You may still consult books and some other collections while you are in the library.  However, you will NOT be able to use collections or services which require active borrowing privileges, such as Course Reserves, Circulation Desk Media, or Interlibrary Loan.


How can I avoid having my borrowing privileges blocked?


Prompt return of items on the date they are due is the best way to avoid having your borrowing privileges suspended.  The Library also sends (to your campus email account) courtesy and overdue notices to remind you of items which may be coming due or are overdue.   

Items can also be renewed online in the MnPALS Library Catalog.  See http://www.bemidjistate.edu/library/services/circ/renew_items/ for renewing instructions.


I have overdue materials.  How long does it take before my privileges are blocked?


The exact time at which your loan privileges are blocked depends on the overdue item/s in question.  For example, books from the 1st and 4th floor are billed about 4 weeks after the item/s are due.  At this point, you would receive a notice from the Library notifying you of the block to your library account.  Items with shorter loan periods (such as Course Reserves or audiovisual materials) will generate a block in a shorter span of time.


How can I get my borrowing privileges reinstated?


To have your borrowing privileges reinstated, you can either:
1)    Bring the item/s in question back to the Library, or
2)    Pay the replacement fee for the item/s at the BSU Cashiers Office

How long does it take to get my privileges reinstated?

That depends.  Your privileges are immediately reinstated after all items for which you have been billed are returned to the Library, at which point you can check out materials as normal.  However, if you have lost the item/s and pay the replacement fee at the BSU Cashiers Office, it may take a few days for our system to be updated and your privileges reinstated.


My billed materials are at home with my parents.  How can I get my privileges reinstated?


Your privileges will be reinstated once the long overdue/billed items are returned to the Library.  One way to get the materials back to the Library would be to have your parents return the items in question to a local MnSCU campus library, and ask that they be sent to BSU by MINITEX courier.  Please note: this is a courtesy provided by MINITEX and participating libraries; it is still the patron's responsibility to make sure items are returned to the A. C. Clark Library.  Another option is to have your parents mail the items directly to the A. C. Clark Library.


My billed materials are in my dorm room, but I want to check out materials now. Can I?


No.  Only after your long overdue/billed items are returned will you be able to check out materials again.


Can I still use the BSU Library while my borrowing privileges are blocked?


Yes.  Patrons with blocked borrowing privileges may still consult books and some other collections while they are in the library.  However, they will NOT be able to use collections or services which require active borrowing privileges, such as Course Reserves, Circulation Desk Media, or Interlibrary Loan.


How do I pay the replacement fee?


BSU students, faculty, and staff may pay the replacement fee in the Cashiers Office (2nd floor Deputy Hall).  Community Borrowers must pay the fee at the Library Circulation desk.  Please note that it make take several days for our system to be updated after the fee is paid at the Cashiers Office.


Will this affect my ability tor register for classes?

Yes.  When the replacement charge is placed on your account at Cashier's, you must pay that (and any other charges) before your campus account will be cleared for registering.  Remember that, once the long overdue materials are returned, the charge (and block) will be removed from your accounts.


I have received an overdue notice, and I’m afraid that my privileges will be suspended.  What can I do to avoid this?

Don’t worry!  Overdue items can often be renewed for another loan period, avoiding replacement fees and a block on your Library account.  See http://www.bemidjistate.edu/library/services/circ/renew_items/ for renewing instructions.

 

I’m sure I already returned the materials that are causing my account to be blocked.  What do I do?


Please contact the Library Circulation Technician at 218-755-2956 for assistance.


I’ve paid the replacement fee for my billed materials, but I am still being blocked.  What can I do?


Please contact the Library Circulation Technician at 218-755-2956, or stop by the Circulation Desk during normal business hours (M-F 8 a.m. to 4 p.m.).


Who can I talk to regarding my overdue or billed materials?


Please contact the Library Circulation Technician at 218-755-2956, or stop by the Circulation Desk during normal business hours (M - F 8 a.m. to 4 p.m.).   We will be happy to assist you.