Information Desk Worker

Information Desk Worker

Under the supervision of the Customer Service Representative, an Information Desk worker should demonstrate the following:

PUBLIC RELATIONS SKILLS

• Interpersonal skills
• Effective listening skills
• Effective phone skills
• Knowledge of BSU campus and community

WORK RELATED REQUIREMENTS

• Keyboarding skills
• Knowledge of Microsoft Office Suite
• Basic math skills
• Familiarity with cash registers
• Problem solving skills
• Ability to interact and communicate effectively with co-workers and customers
• Flexibility in scheduling

Information Desk workers perform the following:

• Answers phone and forwards calls to appropriate personnel or logs message
• Makes copies as requested, including transparencies
• Laminates documents, cards, posters, etc. using the large roller or letter sized laminator
• Cashes checks for students and faculty
• Sells stamps
• Gives refunds for lost money in vending machines
• Delivers and picks up documents and other items to offices and buildings as requested
• Sends faxes
• Creates new and replacement ID cards for students, staff and faculty
• Checks out laptops and logs information
• Checks out room keys for scheduled events; provides access to other areas in the HMU as requested using manager's keys
• Approves and posts flyers on HMU and other bulletin boards, hangs banners and distributes table tents as requested
• Types documents and envelopes, designs flyers and posters using Microsoft Office Suite
• Other duties and projects as assigned.