Knowledge Base

For answers to the most common questions, search the ITS Knowledge Base!

Back to ITS

Articles in Working Remotely

ZOOM: Scheduling Privilege

Scheduling privilege is designed for a user or an executive admin to: Assign or delegate a user or multiple users in your account to schedule meetings on your behalf. Schedule meetings on behalf of a user (or multiple users) that has assigned you scheduling privilege. Users with Scheduling Privilege on your account will be able […]

Using Zoom Waiting Rooms

Using a Waiting Room with Zoom: The Waiting Room feature allows the host of the Zoom meeting to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. If you would like more […]

How to install the Zoom client and sign in for the first time.

Go to the following website: At the bottom of the page click Download Client. This will open the Download Center where you can click Download under Zoom Client for meetings.                  Save and run the file. Then click Sign In. On the Zoom Sign in screen select […]

Transfer Web Browser Bookmarks to a New Computer

Firefox If you use Firefox, you can move your bookmarks to another computer by either using Firefox Sync, to keep your bookmarks in sync between multiple computers, or by backing up your bookmarks to a file and transferring that file to the new computer to import into Firefox.   Chrome Chrome also lets you sync […]

Multi-Factor Authentication (MFA) for Office 365

What is Office 365 Multi-Factor Authentication (MFA)? Azure Multi-Factor Authentication (MFA) helps safeguard access to data and applications while maintaining simplicity for users. It provides additional security by requiring a second form of authentication and delivers strong authentication via a range of easy to use authentication methods. To request MFA to be turned on for […]

How to update voicemail message from off campus

Call 755-2111. When prompted, enter your 4-digit extension. When you hear your message begin to play, press *. When prompted, enter your passcode. Then click 8 for user options Then click 4 to change the greeting.

DirectAcccess, VPN, or neither – What do I need?

If you are using D2L or Office 365 (Email, Word, Excel etc., OneDrive, Teams, or BSU Email) you do NOT need either DirectAccess or VPN. Those will work from off BSU and NTC campuses regardless of your device or location.  DirectAccess allows connectivity for remote users to an organization’s network resources without the need for […]

How to disconnect from DirectAccess to connect to VPN to use ISRS?

DirectAccess allows connectivity for remote users to an organization’s network resources without the need for traditional Virtual Private Network (VPN). However, programs such as ISRS or MarketPlace do not work while connected to DirectAccess and to access these programs you will need to use VPN. Here is how you can disconnect from DirectAccess on your […]

Signing Documents Electronically

To add your signature to an electronic document, and save yourself the steps of printing it out, signing it, and scanning it back in to your computer. You may be able to sign using a mouse, or you can scan a copy of your signature, then save that file, and use it for any documents […]

Connecting to VPN at start up

If your computer is configured to connect to VPN before you login to it, all the necessary group policies will load your mapped network drives, etc. If you have DirectAccess set up on your machine these instructions will not work for you. You will need to refer to “How to disconnect from DirectAccess to connect […]