Knowledge Base

For answers to the most common questions, search the ITS Knowledge Base!

Back to ITS

Articles in Email

Changing your StarID password.

This article helps you reset your StarID password.

Didn’t receive an important email? Check your Other Inbox.

"Focused" and "Other" inbox in Outlook-- what are they, and how can I make sure I don't miss important messages?

Forwarding an email message as an attachment.

Forwarding a message as an attachment.

What to do if you receive a phishing email.

If you think you've received a phishing email, follow these instructions.

What to do if you’ve fallen for a phishing attack.

What to do if you've fallen for a phishing attack.

Setting BSU or NTC as the default institution in Outlook address book

Select BSU or NTC as your default address book in Outlook 2016 (Windows).

Use the Address Book to find contacts in Outlook desktop client.

Use the Address Book to locate contacts from the Outlook desktop client. (Windows).

What is my Primary email address in the MinnState Office 365 cloud?

Use the StarID self service portal to check or edit your primary email address.

Create a new profile in Outlook 2016 (Windows 10)

Add a new profile to your Outlook 2016 application (Windows)

Delete a Profile in Outlook (Mac OS X)

Delete a profile (account) from Outlook on Mac OS X