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Skype for Business: Audio and Video Configuration

Configure audio and video on your computer to work with Skype for Business.

All BSU and NTC laptops have integrated microphones, speakers, and a camera. Other devices (external cameras or headphones) can be connected too.  Please configure these settings before you start an audio or video call.

Configuration settings can be found from the Tools menu in Windows, and from the Audio / Video Preferences menu in MacOS.  You should adjust and test these setting before you start a call. If you need to adjust these settings during a call, you may need to exit Skype for Business and re-enter the call for the changes to take effect.

For Windows 10:

Find and click the gear icon from the main Skype windows.  Go to Tools –> Audio Device Settings or Video Device Settings.

From the Audio Device settings, select the microphone and speakers (integrated or headphone out port) you wish to use.   When you select a working microphone, you will see its level indicator moving.   Note: many external (USB) cameras have integrated microphones.

For MacOS:

To adjust microphone, speaker, and camera settings, click Skype for Business in the menu-bar, then Preferences.

Navigate to the Audio/Video tab to adjust the settings.

Note: Using a headset helps keep feedback from impacting your conference call.  If you hear yourself in a “loop” or echo, mute your microphone, then turn down your volume.  You may need to ask other participants to adjust their audio settings too.

Best practice tip:  Your mic should always be muted when you are not talking.  If you hear someone pounding away on a keyboard (or other background noise), ask your participants to mute their mics.  It will improve the experience for everyone.  Don’t forget to un-mute when you want to chime in!

Call controls will only display during an audio or video call.  Click the camera icon to stop sending video, and the microphone icon to mute audio.  To disconnect the call, click the red button.