Grievance Process

For complaints related specifically to accommodations provided through Accessibility Services, the following procedures shall be followed:

• When a student or employee does not agree with the denial of a requested accommodation, they are encouraged to discuss their concern with the Director of Accessibility Services within thirty (30) days from the date of the denial. The complaint can be submitted either in writing (hard copy or electronic) or communicated verbally and should describe the decision they would like to discuss and the rationale behind it. Concerns can often be resolved at this informal level.
• If a student or employee believes they have been or are being subjected to conduct prohibited by Equal Opportunity and Nondiscrimination in Employment and Education policies, they may file a discrimination/harassment complaint with BSU’s Center for Civil Rights.
• Students may also file a complaint directly with the U.S. Department of Education Office of Civil Rights (section 504) or the Department of Justice (ADA) if they feel they have been denied access to, or the benefit of, any university academic program or activity. Students are not required by law to use the institutional grievance/complaint process before filing a complaint with the Office of Civil Rights (OCR). A complaint must be filed within 180 calendar days of the date of the alleged discrimination.
• Employees may also choose to file a complaint directly with the Equal Employment Opportunity Commission. The charge can be filed electronically through the EEOC Public Portal.