Pursuant to the United States Department of Education’s Program Integrity Rule, institutions providing online education are required to provide all prospective and current students contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.
Types of complaints
BSU recognizes that there are potentially many kinds of complaints, and has addressed these possibilities on the Student Complaints web page. Please check this resource first.
Steps to file a complaint as a distance learner
- Please review the Student Complaints and Grievances Policy posted here. We encourage you to seek resolution to any concerns by discussing them informally with a faculty or staff member at the University.
- If a complaint cannot be handled informally, you are encouraged to use our University’s complaint process, as outlined in the policy and web page linked above.
- If a complaint cannot be resolved at the University level, you may contact the State Portal Entity for Minnesota, listed on this NC-SARA web page.
- If you live outside of Minnesota, you may file a formal complaint with your home state authorizing agency after exhausting the avenues above, by using the state-specific contact links below.
If you are a distance learner living outside of Minnesota and you have a complaint, click your state to be connected to the agency you should contact.
(alternatively, check this chart for more details and instructions)
District of Columbia
Texas:Contact information for student complaints; Rules governing student complaints